This company has the world's worst customer service department. I ordered a laser on August 2nd, and as of today (Jan 4) I still have not received my laser.
Emails to the customer service are only sporadically answered and their main excuse is "We're just so understaffed and demand has been too high." So now they're "upgrading" my still non-existant laser to a different housing, but what good is that if I still don't have it?
They have lost my order for months, now they find it and tell me that my order number is on the way, but still, not even an order number do I have.
I gave them till the end of this week for action, then I'm calling my card to have them drop the charge. Oh, yeah, one more thing: on their website they state that they don't charge your card until the order is hipped, but they charged my card immediately - FIVE MONTHS AGO!!
Monetary Loss: $100.